Job Description

Job Description

Job Description

G2 Secure Staff is expanding and looking to add to the Passenger Service Agent operations in Worcester Regional Airport (ORH)

Title: Passenger Service Agent

Pay Rate: $17.00-$17.00 per hour

Shift: Vary

**Flight Privileges Available ON CERTAIN AIRLINE CARRIER ONLY **

The Passenger Service Ramp Agent perform outside ramp agent duties including baggage handling, mail and freight handling, aircraft servicing, driving motorized equipment, and cleaning aircraft interiors. The incumbent will be responsible for working various weather conditions performing extraneous tasks including but not limited to, heavy lifting, pulling, cleaning, sorting, loading, security, and some customer service. The incumbent may also be responsible with de-icing the aircraft, so he/she would need to be comfortable with being lifted above aircraft to assist with de-icing.

What does a Passenger Service Ramp Agent do?

• Handling and caring for passenger baggage. Loading, unloading, transportation to and from various locations of the airport
• Handling and care of U.S. Mail, freight, and express parcels. Loading, unloading, transportation to and from various locations of the airport
• Actively participate in the Safety Management System (SMS)
• Pushing or towing aircraft to and from designated locations in the airport
• Provide technical guidance, interpret policies and procedures, and assist front-line employees in performing functional tasks
• Establish and maintain effective communication and working relationships with passengers, co-workers, shift coordinators, supervisors, managers, etc.
• Comply with all safety, security, compliance, and quality standards and procedures established by the Company, Clients, and regulatory authorities
• Meet and greet Customers with tickets
• Provide assistance to passengers as requested or required
• Move and lift heavy cargo items to and from the plane
• May have to de-ice the aircraft of from on top of the plan
• Work in all weather conditions including snow, rain, hot heat, etc
• Monitors ticket counter and self-service check-in queue activity
• Assist with the ticketing and boarding process, gate, and baggage services
• Cleaning of aircraft interior

What skills are required to Join the Team?

• Must be 18 years or older
• Must have a valid driver’s licenses
• Must submit to and pass a drug screen and background check
• Must meet all requirements to obtain an airport SIDA badge and Customs Seal (if applicable), including successfully completing a background check and ten-year work history.
• Must have a reliable mode of communication and transportation
• Must be comfortable working in all weather conditions as it relates to the role
• All applicants must consent to and pass a drug test as part of a conditional job offer. - REQUIRED

Language Skills:

• Ability to communicate effectively in the English language
• Ability to read and interpret documents such as safety rules, operating and procedure manuals, and employee handbooks
• Ability to effectively present information, including in written form, and respond to questions from passengers, managers, clients, customers, and the public
• Must also possess and utilize effective listening skills

Why G2:

• Preventive Healthcare Options
• PTO Paid Time Off Benefits
• Company Matched 401k Options
• Employee Discount Program
• Employee Assistance Program

G2 Secure Staff, LLC is a preferred provider of aviation support services to all major airlines in the United States. Based in Irving, Texas, G2 Secure Staff employs 11,000+ aviation professionals at 88+ U.S. airports, offering reliable aviation services, including ground handling, cabin cleaning, customer assistance, and security solutions, optimizing quality and efficiency for our clients.

EOE/M/F/D/V/SO

G2 Secure Staff, LLC has over 12,000 aviation service professionals in over 89 of the top traveled airports across the United States. We are people-based company whose values center around people, service, and integrity. We’re proud of our diverse culture and strive to provide the safest working environment possible.

Company Description

G2 Secure Staff, LLC has over 12,000 aviation service professionals in over 89 of the top traveled airports across the United States. We are people-based company whose values center around people, service, and integrity. We’re proud of our diverse culture and strive to provide the safest working environment possible.

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