Job Description

Job Description

Job Description

The Museum Floor Manager ensures the smooth, safe, and welcoming daily operation of the Utica Children’s Museum. This role manages part-time staff, oversees the upkeep of galleries, exhibits, and facilities, and coordinates group guest experiences including field trips, birthday parties, and Mobile Museum visits. The ideal candidate is a proactive, adaptable, and organized leader with excellent communication skills. They will be a strong problem-solver who fosters a positive, team-oriented culture in a fun yet fast-paced environment.

Duties and Responsibilities :

Staff Management (Play Ambassadors)

• Build and manage monthly staff schedules, ensuring adequate coverage for daily operations, programming, Mobile Museum visits and special events.
• Communicate regularly with staff regarding shifts, trainings, and procedures.
• Monitor attendance, punctuality, and performance; troubleshoot last minute call-ins or emergencies.
• Conduct daily check-ins and oversee floor operations to ensure positive visitor experiences.
• Coordinate staff lunch breaks and shift rotations.
• Develop and facilitate ambassador training (daily morning meetings, group sessions).
• Collaborate with HR on recruiting, interviewing, onboarding, and offboarding.
• Support staff growth through coaching, feedback, and incentive programs.

Museum Floor & Exhibits

• Oversee opening and closing procedures using checklists to ensure exhibits are operational and welcoming.
• Conduct daily walk throughs to monitor exhibit functionality, cleanliness, and visitor engagement.
• Troubleshoot and resolve technical or mechanical issues as needed.
• Replenish exhibit supplies (ex: Racecar Build Table, World Market Stalls, Costumes, art stations)
• Research and order replacement or new supplies for exhibits.
• Report damages, safety hazards, or facility cleaning needs to the Executive Director and/or facilities team.
• Coordinate monthly safety, quality and maintenance checks with the museum team.
• Manage vending machine replenishment and ordering.
• Assist with coordination of new exhibit fabrication and installation as needed.

Mobile Museum Operations

• Manage requests, confirm bookings, and maintain accurate calendar records.
• Coordinate invoices with finance and ensure timely payments.
• Assign and schedule Play Ambassadors for Mobile Museum visits; confirm drivers and ensure Play Ambassadors are following standard operating procedures.
• Oversee vehicle readiness (fuel, maintenance, and cleanliness).
• Ensure exhibits are clean, safe, and functional; schedule regular checks.
• Collect visit photos for marketing and reporting.
• Log and track visits for future reporting.
• Administer and collect customer satisfaction surveys post visit.

Group Reservation Management (Field Trips, Birthday Parties & Group Visits)

• Respond to inquiries, manage reservations, and confirm details for all reservations at the museum including but not limited to field trips, birthday parties and group visits.
• Maintain the master museum calendar for reservations.
• Prepare spaces and assign staff duties for all reservations.
• Greet and orient groups upon arrival; provide housekeeping instructions and support throughout the visit.
• Ensure timely processing of payments and maintain booking/payment records.
• Send follow-up surveys to customers to assess and improve experiences.
• Develops and maintains standard operating procedures for all group reservation types.
• Create an annual budget for group reservations, including income and expenses tied to organizational goals.
• Communicates promotional and printed material needs to the Executive Director and ICAN teams.

• Collaborate across teams to share updates, address challenges, and streamline visitor services.
• Participate in cross-departmental meetings and contribute to organizational planning.
• Support the Executive Director in advancing partnerships and initiatives that connect museum operations to UCM’s mission.
• Communicate consistently with the Executive Director regarding operations, staffing, and organizational priorities.
• Meet regularly with the Executive Director to review and adjust work goals and performance benchmarks as needed.

Additional duties may be assigned, on an as needed basis.

Education/Experience:

• Bachelor’s Degree in hospitality, business management, education, museum studies or related field.
• Minimum of at least 3 years’ experience in operations management or staff supervision/management.
• A valid NYS Driver's License is required.

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