Job Description

Member Services Rep - Teller/Banker

Member Services Rep / Teller / Banker - Immediate Opening

No Previous Financial Experience Required!

Salary Range: $20.29-$24.35/hr (Actual compensation will be determined using factors such as experience, skills & knowledge)

35-hour work week

4 weeks of paid time off

Federal holidays off

No working nights

Opportunity for quarterly incentives

Full benefits package

401K (Employer Matching up to 4.5% of eligible pay PLUS Employer Contribution of 4% of eligible pay)

Details:

If you are committed to customer service and a desire to learn, we will train you (financial institution experience preferred, but not required). We take care of you so you can take care of our members!

About the Organization:

We are a full-service, credit union serving members of various Health Care organizations.

About the Position:

This position is responsible for identifying the financial needs of each member and recommending appropriate financial solutions.

Duties and Responsibilities:

Process New Accounts

• Establish savings/membership accounts
• Open checking accounts & order checks
• Open money market accounts & order checks
• Open subsequent savings, Christmas club, vacation club account

Maintain Membership Records and Documentation

• Process name changes
• Process address changes
• Process payroll deduction changes
• File membership cards and make sure all work is prepared for scanning
• Process all account maintenance
• Scan all required documentation consistently and in a timely manner

Respond to Member's Needs, Inquiries and Requests

• Research account inquiries or discrepancies
• Provide members with rates and account disclosure information
• Suggest products and services to further benefit members' financial needs
• Order check copies, plastics, pin number copies, statement copies, and reorder checks, etc.
• Complete verification of deposit forms

Process Members Mailed In Transactions

• Post deposits to various share accounts
• Post loan payments
• Process VISA payments
• Send receipts for mailed in deposits
• Send withdrawal checks or close accounts per written requests

Process Members Walk In Transactions

• Post deposits to various share accounts
• Post loan payments
• Process VISA payments
• Process cash and check withdrawal requests
• Transfer funds between share account or from share to loan & VISA
• Cash checks for members
• Sell travelers checks and gift checks
• Process cash advance requests on loans and HACU's VISA
• Process wire transfer requests
• Process stop-payments

Accurate Balancing

• Examine checks for endorsements, negotiability, and determine if funds extended hold needs to be placed
• Verify transaction slip is completed accurately, assist member with completion if necessary
• Complete transaction slip if one is not present with mail in transaction
• Make sure all totals balance with computer teller balance totals (checks for deposit, withdrawal checks, and teller cash drawer if applicable)

Floating Teller Duties

• Travel to other branches on an as needed basis to satisfy and assist with staff shortages
• Perform all duties that you normally would perform from your home branch

Other

• Adhere to other duties as assigned

Qualifications:

• High school diploma or equivalent
• Prior financial institution experience helpful, but not necessary
• Ability to work cooperatively with other staff to maintain a team work environment
• Basic math skills necessary for balancing and cash handling; working knowledge of computer applications
• Ability to communicate well with the members as well as a strong desire to help the members with their financial needs

HACU is an Equal Opportunity Employer

This is an onsite position

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