Job Description
We are seeking a skilled Helpdesk Technician to join our fast-paced team. In this role, you will provide essential IT support services to our clients, ensuring seamless operation of their systems and networks.
Responsibilities:
Provide frontline technical support to clients via phone, email, or remote access tools.
Diagnose and resolve technical issues related to hardware, software, and network systems.
Escalate complex issues to Level 3 support or relevant teams for prompt resolution.
Document all support interactions and solutions using our ticketing system.
Assist in the maintenance and administration of client IT infrastructure, including servers, workstations, and network devices.
Conduct routine system monitoring and performance tuning to ensure optimal uptime and performance.
Collaborate effectively with team members and other departments to deliver exceptional service and support.
Requirements:
Minimum 2 years of professional IT experience in a similar role, preferably within an MSP environment.
Proficiency in troubleshooting Windows and Mac OS environments, Office 365, and basic networking concepts.
Strong communication skills with the ability to explain technical concepts to non-technical users.
Proven ability to prioritize and manage multiple tasks in a fast-paced environment.
Certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.
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