Job Description

Guest Experience Agent

The Four Seasons Hotel Philadelphia is seeking a Guest Experience Agent to join our Guest Experience team. Our Guest Experience Agents respond to a wide variety of guest requests by accurately assessing the guests' needs and requests; adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons' policies. Utilizes a variety of Four Seasons software to accurately track guest's needs and preferences.

The qualified candidate will possess a passion for flawless service and the highest level of integrity and work ethic.

Qualifications include:

• At least one year of experience working within a luxury hotel or similar environment
• Excellent interpersonal skills and communication skills
• Strong customer service skills
• Work authorization in the United States

What We Offer

Complementary:

• Room night stays at Four Seasons worldwide
• Employee meals prepared by our culinary team
• Dry cleaning and alteration of employee uniforms

Discounted:

• Medical, dental, and vision coverage
• Parking and SEPTA access
• City Fitness membership

Additional:

• PTO and Nine (9) Paid Holidays
• 401k participation with a company matching program
• 100% Company-Paid Parental Leave
• Growth Opportunities with Four Seasons

Schedule & Hours: As our hotel is open 24/7, 365 days a year, we expect our guest experience agents to be flexible in working mornings, evenings, weekends, and holidays.

Four Seasons Hotel Philadelphia is committed to diversity and inclusion in the workplace. Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

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