Job Description

Job Description

Job Description

Job Category: Loan Servicing
Requisition Number: CUSTO002081
Posted: July 30, 2025
Full-Time
Jacksonville, FL 32224, USA

For over 50 years, Triad Financial Services, Inc. has provided extraordinary service in lending to help homeowners reach their dream, and find competitive rates that help their customers and clients get financing. Triad Financial Services is looking for a skilled and dynamic Customer Service Representative to our loan servicing team. Bilingual candidates fluent in Spanish are strongly encouraged to apply!

We also have med/dent/vision benefits packages, 3 weeks PTO, employee recognition programs, 401K w/corporate matching, tuition reimbursement program and so much more more! If you are looking for career move that provides opportunity for growth, please apply today!

At Triad Financial Services, we are looking for our Customer Service Representatives to have the following skills and experience:

• Experience: 1-2 years customer service experience preferably in the mortgage industry
• Escrow account knowledge
• Skills: MSP/Blacknight, MS Office: Excel, Word, Outlook, Able to navigate across network, Windows PC proficient
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
• Professional and welcoming phone etiquette required
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines and standard practices
• High school diploma or GED required
• Ability to abide by a strict attendance policy

Triad offers an excellent compensation package with hourly rates that begin at $21.25 /hour. There is a monthly incentive of up to $500.00 and a Career Path, based off performance. This will be an in-office position.

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