Commercial Roofing Operations Manager Job at Peak Recruiting Solutions, Nashville, TN

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  • Peak Recruiting Solutions
  • Nashville, TN

Job Description

Position Overview:

The Regional Operations Manager is responsible for overseeing the service operations across the Nashville and Atlanta regions while also managing New Construction Production for multi-family roofing projects. This hybrid role ensures excellence in customer service, field operations, and project execution, while maintaining profitability, safety, and quality standards. This role plays a key part in growing market presence, developing internal talent, and ensuring alignment with company goals.

Key Responsibilities

Service Operations-

  • Lead and manage the regional service team, including service inspectors, coordinators, and sales staff.
  • Oversee scheduling, inspections, and execution of service and repair work.
  • Ensure service jobs meet quality, budget, and timeline standards.
  • Manage the service operations backlog and support the sales team in identifying, quoting, and closing opportunities.
  • Implement and maintain systems for customer communication, follow-up, and satisfaction tracking.
  • Collaborate with dispatch/scheduling roles to optimize routes and inspector utilization.
  • Monitor KPIs (e.g., response time, revenue per call, close rates) and report regularly to leadership.

Production New Construction –

  • Oversee project planning, material staging, crew mobilization, and execution for assigned multi-family new construction roofing projects.
  • Serve as the primary liaison between project management, superintendents, field crews, and subcontractors.
  • Ensure installation meets manufacturer specs, safety protocols, and project schedules.
  • Coordinate inspections, punch walks, and close-out documentation.
  • Track production metrics (job cost performance) and drive accountability for results.
  • Identify operational bottlenecks or risks and escalate to leadership as needed.

Strategic Involvement

  • Provide mentorship and support to team members across both service and new construction divisions.
  • Participate in regional strategy meetings, budgeting, and forecasting.
  • Drive continuous improvement in processes, training, and customer experience.
  • Support recruiting and onboarding for field and service roles.

Qualifications:

  • 5+ years of experience in roofing (service and/or production).
  • Prior experience in managing teams and multi-family construction projects preferred.
  • Strong knowledge of low-slope and steep-slope systems, codes, and safety standards.
  • Proven ability to manage multiple priorities across service and production workstreams.
  • Excellent communication, leadership, and problem-solving skills.
  • Willingness to travel regularly between Nashville and Atlanta.

Job Tags

For subcontractor,

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