Job Description
Job Description:
We are seeking motivated and experienced bilingual (English & Spanish) individuals to join our team as Remote Customer Service Representatives. If hired, you will be responsible for handling inbound and outbound calls. This role requires excellent communication skills in both English and Spanish, required computer, hard-wired internet, a customer-focused mindset, and the ability to work remotely.
Key Responsibilities:
Answering incoming calls from customers and providing assistance or information as needed.
Making outbound calls to follow up on customer inquiries, conduct surveys, or schedule appointments.
Handling customer complaints or escalations professionally and resolving issues in a timely manner.
Maintaining accurate records of all interactions with customers in our CRM system.
Adhering to company policies and procedures regarding call handling and customer interactions.
Meeting or exceeding performance targets such as call quality, productivity, and customer satisfaction metrics.
Requirements: Proven experience in a call center or similar high volume environments.
Excellent verbal and written communication skills.
Ability to multitask, prioritize, and manage time effectively.
Proficiency in using CRM software and other relevant computer applications.
High school diploma or equivalent; additional certification or training in customer service is a plus.
Reliable internet hard-wired connection, Windows 10 or higher computer and a quiet workspace for remote work.
Must be a self-starter and able to work independently with minimal supervision.
Benefits: Flexible work schedule as an independent contractor.
Competitive compensation based on performance and call volume.
Opportunity to work from home and avoid commuting.
Ongoing training and support to enhance your skills and performance.
Ability to choose and select your own schedule per week
How to Apply:
If you meet the requirements and are interested in joining our team, please submit your resume. We look forward to hearing from you!
Working Place:
Austin, Texas, United States Call Center Haven
Job Tags
Remote job, Flexible hours,
Similar Jobs
SavATree
...by car daily Qualifications for this Role: TRAQ preferred but not required Degree in Environmental Science, Forestry, Horticulture, Arboriculture, Plant Science, Plant Pathology, Floriculture, Biological Sciences, or equivalent experience Working knowledge...
Comrise
...Duration: 12 month Performs inspection of manufacturing goods during the manufacturing process. Conducts dimensional and electrical inspection of sub-assemblies or final systems assemblies. Interprets prints, manufacturing drawings, diagrams, wire cards and lists in...
Care Team Solutions
...Start Date: 2025-06-16 Duration: 13 Weeks Shift: 12 Hours Overnight shift. Hours Per Week: 36 Hours Employment Type: Contract Gross Weekly Pay: $1984.72 Six things that wont happen if you apply to this job: # You wont have to guess what the...
Akkodis
...where every voice is heard. Our Evolution and Your Role in It Akkodis emerged from the strategic merger of AKKA Technologies and Modis in 2023, under the Adecco Group. This fusion created a powerhouse in digital engineering and technology, blending European...
Wegmans Food Markets
...day to our 100+ stores. As a CDL Class A Truck Driver at Wegmans, youll make timely, safe, and efficient deliveries to our stores while operating top of the line, late... ...Why join the Wegmans team? Local & regional routes - home every day! No scheduled overnight stays...